Terms & Conditions for orientalherb.com
Due to the rising costs from our suppliers, all prices are subject to change without notice.
All international orders must be paid in U.S. dollars only by credit cards or Paypal. SORRY NO C.O.D’s! We ship to APO and FPO addresses that has a 5-digits U.S Postal Zip Code. Oriental Herb Company is not responsible for payment of duties or taxes on foreign orders. Orders are usually shipped within 7 – 10 business days. When the customer selects the Priority Mail International option, the package has a customs number and is the tracking number. When looked up on the USPS site, it tracks the items up to the US customs scan. After that, it is shipped to the individual country and it is then the responsibility of the mail service of that country. Once shipped, with either USPS or UPS methods, the packages cannot be recalled or rerouted.
Out Of Stock/Backorders
Many of our products ship from Asia. Products are occasionally discontinued without notice or simply out of stock and back ordered by our office. We will notify you at the time of your order if your request is currently discontinued or backordered.
Oriental Herb Return Policy:
No returns on custom or clearance products.
All merchandise returns must be submitted within 30 days of the original shipment date. All returns must include a copy of the original invoice.
New merchandise (not washed, worn, altered or soiled) that is suitable for resale may be returned for an exchange or refund.
Allow 2 to 4 weeks on all returns for exchange, refund, or credit. After 30 days, goods will not be accepted. All customers returning merchandise for refund, will be charged a fee of 15% of the order as a restocking charge.
The cost of the shipping in the original invoice will not be refunded.
All returns resulting in an Oriental Herb Company error will be handled free of charge. Herbal products such as Teas or Liquors may not be returned if opened.
If you need to return an item, we will notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Note that this is only an estimate and is based on the date of when it is shipped, which we strive to send within 7-10 business days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
These traditional formulas are found in the ancient herbal prescription books and have been used successfully for thousands of years.
The Oriental Herb Company makes no medical claims on any of our products. One should always consult a medical physician.
Note that the United States Food & Drug Administration has not approved the use of Chinese herbs here in America.
Please be aware of this and use them at your own risk.